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Rate Your Delivery | Pioneer Feeders
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Your feedback helps us ensure every delivery arrives with the quality and care your animals deserve.

— The Pioneer Feeders Team 🐛

Rate Your Delivery

Your feedback helps us provide the best possible experience for you and your animals.

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Your Information

Help us locate your order so we can address any issues.

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You can find your order number on:
• Your packing slip included in the box
• Your order confirmation email from Pioneer Feeders
No worries — you can still submit without it, and we'll do our best to find your order.

Rate Your Experience

Let us know how we did across each category.

Packaging Quality
Was the order packed securely and professionally?
What could we improve about our packaging?
Live Arrival
Did the insects arrive healthy and active?
🌡️
Was the weather cold during delivery?
Live insects can appear sluggish or inactive after exposure to cold temperatures during transit. Please allow 1–2 hours for them to warm up to room temperature before assessing their condition.
💡 If insects are still inactive after 2 hours at room temperature, please note that below and we'll make it right.
After allowing time to acclimate, what did you observe?
Order Accuracy
Did you receive the correct items and quantities?
What was incorrect or missing from your order?
Overall Experience
Your overall satisfaction with this order.
What would have made this a 5-star experience?

Upload Photos

Please upload high quality, well-lit photos — they help us see exactly what you received and address any issues quickly.

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Additional Comments

Anything else you'd like us to know? Suggestions, compliments, or concerns are all welcome.

Review Summary
Issues Noted